Frequently Asked Questions

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What should I bring?

Snack
Packed Lunch
Water/Drinks
Suncream
Appropriate Clothing
Lots of Energy and Enthusiasm!

Please do not bring any mobile phone or tablet as these will not be allowed out at camp.

Do you take Child Care Vouchers?

Yes we take most mainstream vouchers including:

  • Eden Red
  • Kiddie Vouchers
  • Care-4
  • Co-Op
  • Computer Share 
  • Busy Bees
  • Fideliti
  • Sodexo
  • RG Childcare
  • Tax Free Childcare

Once you Register and select thr relavant childcare voucher the system will give you the correct account to send payment to.

Please make payment at the time of booking to secure your place.

Does it matter that my child doesnt know anyone?

It is absolutely fine that children come to camp on their own not knowing anyone. We have children attend from different schools all across the county, they are encouraged to make friends and include everyone in all activities.
We actually run a 'Make a Mate' Monday where everyone gets to meet everyone else and learn each others names.

Will my children be kept in the same group?

Children are grouped mainly in to age appropriate groups for certain activities. If siblings desire to be kept together please speak to the Camp Director on the first morning of camp.

Do you offer a corporate discount?

We do offer corporate discounts to many larger local and national businesses, including:
Next
Waitrose
SuperDry
Spirax Sarco
CrossFit Cheltenham

To claim your corporate discount email us from your company email address or speak to the person who deals with your company benefits.

If you wish to discuss adding your company to the list then please email corporatecare@justcamps.co.uk

Are the staff qualified and hold DBS checks?

We are registered with Ofsted and all of our coaches hold the appropriate qualifications to deliver such activities on our camps.

Each coach also holds a current CRB/BDS check which is inspected and recorded.

They are also not only employed for their qualifications but aslo thier infectious personalities and abilities to get the most out of each and every child on camp.

Ofsted Registration

Each of our sites has its own Ofsted Registration number. You can search each location here:

We are registered on Ofsted's Voluntary part of the Childcare Register. If you would like to know more about the registration process and what is required please follow this link

Or contact Ofsted directly:

Piccadilly Gate
Store Street
Manchester
M1 2WD

Child Safety & Concerns

If you would like to give us any feedback regarding our Services, Staff or Procedures please contact:

Email: feedback@justcamps.co.uk

Alternatively if you have any concerns regarding any child in our care and would like to discuss matters further please contact us right away:

Manager: Matt Holdback
Email: MattHoldback@justcamps.co.uk
Tel: 0771 692 6147

Or if you would like to discuss matters with an outside body or in cases of emergency please contact:

Ofsted: 0300 123 1231

Police: 101 or 01452 726920

Emergency
Police: 999

Safeguarding Policy

Our Safeguarding Policy:

This safeguarding policy applies to all Owners, staff and volunteers or anyone working on behalf of Just Camps.

The purpose:

- To protect all children and minors under our duty of care at Just Camps.
- To provide all staff and volunteers at Just Camps with guidance on how to approach child protection and safeguarding.
- Just Camps believe no child should be exposed or experience any kind of abuse.
- At Just Camps we accept the responsibility to practice ways that promote child safety and are committed to protect all children and young people under our duty of care.

We recognise that:

- The welfare of the child is paramount, as stated in the Children Act 1989.
- All children, regardless of sexual orientation, religious belief, ethnic background, identity, disability, gender or age have a right to be protected from all types of abuse.
- Some children will be more vulnerable than others due to the impact of past experiences. Their level of communication needs and dependency on certain issues.
- Working with children, young people, parents and guardians along with other agencies is essential when promoting child welfare.

We will seek to keep children and young people safe by:

- Following child protection and safeguarding practices by following the staff and volunteers code of conduct.
- Valuing, respecting and listening to all.
- Providing the correct staff and volunteers with support, supervision, training and detailed assurance measures.
- Completing all checks on staff and volunteers before having contact with the children.
- Recording and saving information in a safe and professional manor.
- Sharing information about safeguarding and our practices with the children, families, staff and volunteers through one-to-one discussions and advertisement.
- Using our procedures and policy to manage allegations against staff and volunteers working at Just Camps.
- Using our safeguarding procedures to share relevant information with agencies who are involved with a child, family or carer, where appropriate.
- Maintaining an anti-bullying environment and ensuring there is a policy to successfully deal with bullying incidence.
- Ensuring we have a complaint procedure in place.
- Ensuring we provide a safe environment for all children, staff and volunteers by following health and safety measures in accordance to regulations and the law.

What is Just Camps Cancellation Policy?

Just Camps arrange staffing to suit the number of children attending the camp and for this reason all places are non-transferable and non-refundable within 21 days of the first day of the camp week. 

Refunds before the 21 day period will require a Just Camps Transfer/Refund Request Form completed and returned to admin@justcamps.co.uk within this time scale. Any forms returned outside of this time will not be accepted. 

Any transfer or refund will incur a £18.00 administration fee.

To request a transfer request form please click here